FAQ

 

Is Kabooter Knomes a safe website for kids?

Kabooter Knomes is a member of PRIVO-Cert™Safe Harbor Certification Program. This is a third-party program committed to safeguarding children’s personal information online. As a member of the program, Kabooter follows strict information collection, use and disclosure requirements.

What ages is Kabooter Knomes designed for?

Kabooter Knomes are suitable for children aged 5+ and their parents.

How are your products shipped?

Consumer Orders: Shipping is provided through Canada post for Canadian orders, and UPS for US/international orders.
Wholesale Buyers/Large Orders: Buyers are responsible for shipping costs and related expenses. We are happy to work with your preferred shipper.

What sort of taxes or duties will I pay if I order online?

Canadian Orders are subject to the Goods and Services Tax (GST) of 5%.
British Columbia Orders are subject to GST of 5% and Provincial Sales Tax (PST) of 7%.
International Orders are subject to any applicable tariffs, duties, import related fees and charges and all applicable taxes, third party brokerage fees, surcharges, fines, penalties, or other charges which may be imposed on you by customs or tax officials and the buyer is responsible for said amounts.

Where are your products made?

The Kit and Kabooter is assembled in Canada. The toy and craft components are sourced from Jiangsu, China and the Kabooter Knomes Fieldguide is printed in Canada.  Knome toys and play products meet all child toy safety requirements in Canada, the US and the EU.

What are your business hours?

Our offices are open 9 am until 5 pm Pacific Standard time. The best way to reach us is via email: info@kabooterknomes.com. We will respond as quickly as possible.

What are your corporate citizenship goals?

The Kabooter team is serious about generosity and contributing to our local and international communities. Personally, and professionally, our team is committed to help build the change we want to see in the world. Please direct any questions to info@kabooterknomes.com.

How can a parent create an account?

Click here and follow the instructions. Once logged in, to view your account details, click here.

 

 


Parents’ FAQ

How do I start?

We have a large amount of great info for parents in our Parents’ Section on our website.

Chances are if you leave a sweet treat on your kitchen counter, it will attract a Knome overnight. You will likely find evidence that the Knome has visited including half eaten treats, Kabooter footprints, and maybe even a short note from a Knome introducing him or herself to your family.

How do I get started with Kabooter Knomes?

It’s super easy to get started and sprinkle Kabooter magic in your home! Here are some simple ideas:

1. Read the Kabooter Knomes Field guide to learn all about Knomes and the Land of Kabooter.
2. Leave a sweet treat to attract a knome overnight in your kitchen. You will likely find evidence that the knome has visited including half eaten treats, Knome footprints (that look an awful lot like a Q-tip pattern from strawberry jam, but we are pretty sure it’s totally legit and just a coincidence), and maybe even a short note from a Knome introducing him or herself to your family.
3. Pay attention by watching and listening for clues of Knomes. It’s likely that you will see evidence of them throughout your home and hear them close by.
4. Share your Knome stories with other families.
5. Ask Jerry the Fairy for ideas!

Did you really do this with your kids?

Heck yes! For years. They absolutely loved it. It didn’t matter where we were, or what we were doing, there was always an opportunity to incorporate some Knome fun.

Does this take a lot of time and effort?

Knome play is particularly wonderful when life is busy such as during car rides, at the grocery store, waiting in lines, social gatherings and at the dentist. Knomes are great at amusing kids during these busy times and are also adept at helping kids have fun with new friends, babysitters, relatives and caregivers. Watching and listening carefully for signs of Knomes is a sure way to bring curiosity and fun to any occasion.

Why don’t Knomes move when humans are around?

Knomes are not only very fast and shy, but they love to play the freeze game — it’s some genetic thing that even we as scientists can’t explain. As a result, humans rarely see Knomes move but it’s not unusual to hear them and to find evidence of them everywhere.

My child hasn’t been able to attract a Kabooter Knome. Is there a way to obtain one?

Our Kit and Kabooter will be available for purchase online and in stores in 2018. Stay tuned!